Privacy Policy – Hero789 Keeps Your Data Safe

1. Information We Collect

When you create an account or use Hero789's services, we collect a range of information to verify your identity, process transactions, and improve your overall experience on the platform. The types of data we gather fall into two main categories: information you provide directly and information collected automatically.

Information You Provide Directly

• Registration details – your full name, date of birth, email address, mobile number, and home address in the Philippines.
• Government-issued ID – for KYC (Know Your Customer) verification as required by Philippine regulations.
• Financial information – payment method details such as GCash account number, Maya wallet ID, BDO/BPI/UnionBank account details, GrabPay, Coins.ph, InstaPay/PESONet references, or Visa/Mastercard details for deposits and withdrawals.
• Communication records – messages you send to our customer support team via chat, email, or other channels.

Information Collected Automatically

• Device and browser data – IP address, browser type, operating system, screen resolution, and device identifiers.
• Usage data – pages visited, games played, bets placed, session duration, and click behaviour on hero789.best.
• Cookie data – session cookies, preference cookies, and analytics cookies (see Section 7 for more details).
• Geolocation data – approximate location derived from your IP address to ensure compliance with Philippine territorial restrictions.

2. How We Use Your Information

Hero789 uses your personal data solely for legitimate purposes related to operating a safe and regulated online gaming platform for Filipino players. We do not use your information for anything that isn't described here.

• Account management – to create and maintain your Hero789 account, verify your identity, and secure your login.
• Processing transactions – to handle ₱ deposits and withdrawals via GCash, Maya, GrabPay, and other local payment channels accurately and promptly.
• Customer support – to respond to your queries, complaints, and feedback in a timely manner.
• Fraud prevention and security – to detect unusual activity, prevent unauthorised access, and protect both you and the platform from fraud.
• Legal and regulatory compliance – to meet obligations under Philippine law, including anti-money laundering (AML) and responsible gaming requirements.
• Personalisation – to tailor game recommendations, promotions, and content to your preferences and betting history on Hero789.
• Marketing communications – to send you relevant promotions, bonuses, and updates — but only if you've opted in. You can unsubscribe any time.
• Platform improvement – to analyse usage patterns and improve the speed, performance, and features of hero789.best.

3. Sharing Your Information

Hero789 values your trust. We do not sell or trade your personal data. However, there are limited situations where we may share your information with trusted parties:

• Payment processors – GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) receive only the data necessary to complete your transaction.
• Identity verification partners – licensed KYC service providers who assist in verifying the authenticity of government-issued IDs.
• IT and platform service providers – cloud hosting, security, and analytics companies under strict data processing agreements.
• Regulatory and law enforcement authorities – when legally required, such as in response to a valid court order, warrant, or regulatory request from Philippine authorities.
• Business transfers – in the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity, subject to the same privacy protections described here.

All third parties we work with are contractually bound to handle your personal data securely and only for the purpose for which it was shared.

4. Data Retention

We keep your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by Philippine law. Here's a general guide to our retention periods:

• Active account data – retained for the entire duration your Hero789 account remains active.
• Transaction records – retained for a minimum of five (5) years to comply with AML obligations and financial record-keeping requirements.
• KYC documents – retained for five (5) years from the date of last transaction or account closure, whichever is later.
• Support communications – retained for up to two (2) years from the date of your last interaction with our support team.
• Marketing data – retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.

5. Your Data Rights

As a Hero789 player in the Philippines, you have specific rights under the Data Privacy Act of 2012 (R.A. 10173). We're committed to honouring these rights promptly and without hassle.

• Right to be informed – you have the right to know what personal data we collect about you and why.
• Right of access – you can request a copy of the personal data we hold about you at any time.
• Right to rectification – if any of your information is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure – also known as the "right to be forgotten." You can request deletion of your data, subject to legal retention obligations.
• Right to data portability – you can request your data in a structured, machine-readable format.
• Right to object – you can object to certain types of data processing, including direct marketing.
• Right to damages – if your rights under the DPA are violated and you suffer damages, you may be entitled to compensation.

To exercise any of these rights, simply email us at support@hero789.best with the subject line "Data Privacy Request." We will respond within 15 business days, as required by the National Privacy Commission (NPC).

6. Security Measures

Protecting your data is something Hero789 takes seriously. We use a combination of technical, organisational, and procedural safeguards to keep your information secure:

• TLS/SSL encryption – all communications between your browser and our servers are encrypted in transit.
• Two-factor authentication (2FA) – available on your Hero789 account for an extra layer of login protection.
• Firewalls and intrusion detection – our infrastructure uses enterprise-grade firewalls and continuous monitoring for suspicious activity.
• Regular security audits – our systems undergo periodic security assessments by qualified IT security professionals.
• Staff training – all Hero789 employees who handle personal data are trained in data protection best practices.

While we do everything in our power to protect your data, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your Hero789 account and never share your login credentials with anyone.

7. Cookies and Tracking Technologies

Hero789 uses cookies and similar technologies to improve your experience on our platform. Here's a breakdown of what we use and why:

• Essential cookies – required for the website to function properly, including keeping you logged in during a session.
• Preference cookies – remember your language, game preferences, and display settings.
• Analytics cookies – help us understand how players navigate hero789.best so we can improve performance and content.
• Marketing cookies – only used if you've opted in to receiving personalised promotions from Hero789.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the Hero789 platform.

8. No Services for Minors

Hero789 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. During registration, we verify your age through the information and ID you provide. If we discover that a minor has created an account, we will immediately suspend that account and delete the associated personal data.

If you believe a minor is using Hero789, please notify us immediately at support@hero789.best so we can take appropriate action.

9. Updates to This Privacy Policy

Hero789 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or a prominent notice on hero789.best before the changes take effect.

We encourage you to review this page periodically. The "Last Updated" date at the top of this page always reflects when the most recent version was published. Continued use of Hero789 after updates are posted constitutes your acceptance of the revised Privacy Policy.

10. Contact Our Data Protection Officer

If you have questions, concerns, or requests related to your personal data and privacy rights, our Data Protection Officer (DPO) is here to help. You can reach us through the following:

• Email: support@hero789.best
• Subject line for data requests: "Data Privacy Request"
• Website: hero789.best

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Visit privacy.gov.ph for more information on how to file a complaint.